All beds and most large items of furniture (such as Chest of Drawers and Wardrobes) require self-assembly. We have taken great deal of care to design the products so that assembly is minimal and straightforward and the result extremely sturdy.
We have recently begun sending assembly instructions within the product boxes themselves (rather than in a plastic wallet attached to the outside of the box). During the transition phase, your instructions may be included within the product box, or affixed to the outside of one of the boxes. Wherever they may be, please take time to study them before starting and if you're having any trouble, please give us a call on 0845 872 2400 and we'll talk you through it.
If in the extremely unlikely event you that your instructions are missing, or they get misplaced, you can find a downloadable copy on our website under the ‘Sizes’ tab of the relevant product, or simply email us at firstname.lastname@example.org and we’ll promptly send them!
One other important point: we can't accept a return of partly or fully assembled furniture if you simply change your mind. If you are in any doubt please don't start assembling before you speak to us.
Expert Assembly Service
If you are ordering self assembly items, but would prefer to play ludo than build furniture, our experts will gladly assembly your furniture for you. Not only that but they’ll guarantee you a 2-3 hour time slot on the day of your choice and take away all the packaging (and they promise they’ll wipe their feet too!). Please note that if you book an assembly service, your order will come via Two Man delivery. Assembly prices are per item.
Fully Assembled Furniture
- Our premium furniture come pre-assembled or part-assembled (excluding beds)
- Delivered to a room of your choice
- We will do any final assembly/checks, and take all the packaging away
- Buy any two pieces of premium furniture with a matching bed and we will assemble the bed free of charge
We ask one very important thing of customers ordering fully assembled items: Please have a think about access to the intended room – especially when it is via a tight staircase! If you have any concerns, please call us – we will be able to give you accurate dimensions to allow you to measure up ahead of the delivery and ensure that we can deliver your furniture exactly where it’s wanted.