We hope you will be delighted with your purchases from us. If anything fails to meet your expectations: firstly, we would really like to hear about it (0845 872 2400 or firstname.lastname@example.org) and secondly, here are some notes about how we deal with returns, replacements and refunds.
If it's our fault the collection is of course free. Otherwise there is a nominal £25 charge for collection.
If an item is faulty we will happily supply replacement parts or you can return the item for an exchange or a full refund. If a collection is required there is of course no charge for it.
If you simply change your mind (that’s OK, we all do it!) under the Distance Selling Regulations provided you let us know in writing (email is fine) within 7 working days from the day following delivery of your goods we will issue a full refund, including the delivery charge, once the goods have been returned. Smaller items can be returned via Royal Mail. There is a £25 collection charge for beds, furniture and other larger items.
We are happy to accept “Changed-My-Mind” returns outside the 7 days provided the items are in perfect condition but we will not be able to refund the delivery charge and there will be the same collection charge.
For all returns we simply ask that you take care to return the items to us in the condition that you received them.
Please note that for hygiene reasons we cannot accept ‘Changed-My-Mind’ returns where items such as mattresses, bean bags, etc. have been unwrapped.
Also, where an item has been personalised we can only accept a return if there is a fault or a quality problem.
Before sending any items back to us we strongly recommend that you contact Customer Service on 0845 872 2400 for a Returns Number. This will ensure that we are expecting the return and that your refund is dealt with promptly. Also our Customer Service team can guide you as to whether your return requires courier collection or can be sent back to us via Royal Mail.
If you are sending items back to us via Royal Mail we strongly recommend that you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. For extra peace of mind you might want to return items via Recorded Delivery as that service should provide reasonable insurance cover.
We reserve the right to delay refunding payment for returned goods until they are safely back with us and have been checked into our warehouse.