News / 18 Dec 2015 / by James
Furniture Reviews & Testimonials
“We have bought a number of items from Aspace in the past 18 months and I would just like to say what a wonderfully helpful service you provide: as well as great products, of course! The Internet is a wonderful thing, but it does not replace good customer service, from a company that clearly wants to stand out from the crowd. We will continue to “sing your praises” to our friends!”
16th July 2013
Customer Service…what does it mean to you?
To us, it means our commitment to making you happy.
We know that the service can’t just match your expectations; we need to exceed them or you might not come again. That’s why we’re always refreshing our knowledge about products through meetings with the buyers and taking on board your comments from the website and what you tell us in your emails and phone calls.
We know that that if the service lets you down in any way, you’re going to tell all your friends about it and you almost certainly won’t come again. Some things go wrong – it’s a fact of life. But when there is an issue, we’re always straight on the ball and we’ll find out what’s happened, how we can fix it for you and how we can prevent it happening to you or anyone else in the future.
We have dedicated staff for large orders, dedicated staff for planning your deliveries and dedicated staff for organising your returns, but most of all we are dedicated to you as customers. ASPACE brings its expertise to every corner of this company. Some of us have worked here just a few months, some of us have been here for years now, and we’re always learning more and finding new ways to put a smile on your face.
We won’t pretend to be perfect; we’re only human after all but we are always doing the very best we can.
And whilst we don’t want to brag, we are pretty darn good - as some of the furniture reviews we received from our customers last month show…
I wanted to thank you again for going so far above and beyond the call of duty. I really did not expect you to follow this up or resolve it because you had already done so much that was beyond what I could have hoped or asked for - so I was amazed and grateful when you pursued it, and kept me updated, and then it arrived!
15th July 2013
I was so impressed by both workers (Emma in Bristol and Laura in Tunbridge Wells). They really know the meaning of Customer Service and their actions will definitely result in a sale of several items, once we're a bit further down the line with our project. They could both teach many other retailers a thing or two and the whole experience was very refreshing.
4th July 2013
So, as well as fantastic furniture and glorious gifts & accessories, you can expect super service too!!