For all returns we simply ask that you take care to return the items to us in the condition that you received them. Please note that for hygiene reasons we cannot accept ‘Changed-My-Mind’ returns where items such as mattresses, bean bags, bedding items etc. have been unwrapped. Also, where an item has been personalised we can only accept a return if there is a fault or a quality problem.
If an item is faulty we will happily supply replacement parts or you can return the item for an alternative product (any excess in price will need to be paid) or a full refund. If a collection is required there is of course no charge for it.
If you would like to return an item or items, you must:
- Contact Customer Service on 0345 872 2500 for a Returns Number and download the returns form
- Fill out the form
- Return to us
If you simply change your mind, please let us know in writing (email is fine) within 14 working days from the day following delivery of your goods. We will then issue a full refund (including the standard delivery charge) once the goods have been returned, unless the item has been damaged or over-handled.
Upon confirming (in writing) that you would like to return the goods, you have a further 14 days to ensure the goods reach us.
We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price or repaired for resale due to mishandling. If you have opted in for our assembly service, and then change your mind, you will have to pay for our team to go back to disassemble said product(s)
ASPACE delivery service
If, for any reason you are not happy with your order you must return this at the point of delivery to avoid a collection charge, and our drivers will be happy to wait while you check things over. If for any reason we have to return to your house to collect furniture you will automatically incur a collection charge of £25.
Third Party delivery services
The product that you wish to return must be in a saleable condition in its original, undamaged packaging. Once we have received the goods we will consider the overall condition of the product before making your refund. We will refund the price of the item, or exchange it, as soon as it is received by us
You should get a refund within 14 days of either ASPACE Ltd getting the goods back, or you providing evidence of having returned the goods (for example a proof of postage from the post office), whichever is the sooner.
We reserve the right to delay refunding payment for returned goods until they are safely back with us and have been checked into our warehouse.