Need To Know
• We deliver and assemble with our own, friendly delivery team, on a day to suit you. For that reason we will always call you within 24 hours of placing your order (unless it's the weekend, then we'll get straight back to you the next working day) to arrange a convenient day and time.
• Occasionally we will use a carefully selected delivery partner to help us out.
• If your item is in stock, it will be delivered within a few days, so long as you’re ready for your new purchase!
• If you need something in a hurry, please call us – we may be able to arrange next day delivery, and will always try to deliver as soon as possible if not.
• If you need anything else, or have any questions, please get in touch with us at firstname.lastname@example.org of 0800 021 9015.
‘ Great after sale customer service ’
‘ Spares all OK and fitted fine. ’
Thank you for your kind feedback. We are delighted we could help.
‘ I was missing g several fittings and parts from a set of bunk beds purchased in 2012. Not only was I able to purchase the necessary bolts but the part I also needed is now made in a different colour so they painted the one they had so it matched. It all arrived very quickly and I was able to put the... ’
I was missing g several fittings and parts from a set of bunk beds purchased in 2012. Not only was I able to purchase the necessary bolts but the part I also needed is now made in a different colour so they painted the one they had so it matched. It all arrived very quickly and I was able to put the bunks together and reuse them. Brilliant service. Can't rate A space high enough.
‘ The spares were correct, and easy to obtain and fit. ’
‘ Excellent to be able to get this spare rung for the ladder! ’
‘ spot on - just what I needed ’
‘ Exactly what I needed. Perfect, thank you! ’
‘ excellent service. delivery on time. no issues at all ’
‘ Speedy, couteous customer service to replace a part we had lost dismantling, moving, and rebuilding our child’s midsleeper bed. ’
‘ Fitted in minutes, bed as good as new now ’
‘ I didn't buy any product from the online shop it selfs but I have experience with their customer service regarding spare bolts/screws for a secondhand high sleeper I bought. I am very pleased to say that they were very helpful and one of the top customer services I have ever experienced. ’
‘ Excellent quality product ’
‘ Easy to order and arrived next day ’
‘ All sorted, with my lost screw ’
‘ Speedy delivery - fittings arrived nextday. ’
‘ Excellent service, could not fault at all. ’
‘ Really pleased the part I needed was available to purchase. ’
‘ A spare part I was glad to discover was still available and shipped to me with no fuss at a reasonable price. ’
‘ Awesome company amazing customer service ’
Free 30 day returns
You can return your product to us for free within 30 days.