Delivery Information
Customer Care
Business as usual
It is business as usual at Aspace and we are following government advice through its public information and guidelines.
We have taken measures to protect both our staff and customers. As such, all our deliveries are delivered to the front door. All in-stock items are available and ready for delivery within a few days. If you have ordered our assembly service, our team are operating safely provided with masks, gloves and hand sanitiser. We now ask that our customers wait in a separate room whilst their furniture is being assembled.
If you live in a covid alert level area which is high or very high, our delivery and assembly team will follow national guidance and are working safely to protect you and your family, as well as themselves.
Please note: Our lead-time on assembly might be slighter longer than usual at the moment due to capacity within our assembly service team. If you have a question about our assembly service, please contact us on 0800 021 9015 or enquiries@aspace.co.uk
Free Standard Delivery
Whether you’re shopping for a brilliant bunk or simplly a fitted bed sheet we always offer FREE mainland* UK delivery. Enter your postcode below to find out more. If you don’t qualify, or live outside of the UK, please give us a call on 0800 021 9015 and we will do our best to help get an Aspace order on its way to you.
After placing your order we’ll give you a call to arrange a convenient delivery time with you. Plus, we know you’ve got much better things to be doing than waiting around for us all day, so we’ll always give you a short time slot so you can carry on about your day, business as usual!
Assembly Service
Dependent on the items you’re ordering and your delivery address, we may be able to offer our expert assembly and packaging removal service, which comes at a small additional cost. Simply look out for the assembly options field while making your selections, before adding a product to your basket.
The cost of assembly is dependent on the product, and the cost is revealed when the drop-down box for assembly options is clicked on.
Two-Man Delivery Service
If your furniture item is assembled (like the Charterhouse Chest of Drawers or the Belvoir Wardrobe), we will deliver to you with our specialist two person team. They will take the furniture to the room of choice and remove all the packaging for you.
Delivery Cancellations
We understand that life can throw surprises at you that force a change of plan, which is why we’re always here to help. If you need to make an alteration to your order, please call us on 0800 021 9015 and we will reschedule for you.
Returns
We hope you love your new goods but if not, please don’t worry, we all change our minds from time to time. You’ll be pleased to hear that we offer a no quibble, 90 days free returns policy. Head to www.aspace.co.uk/returns-and-refunds to find out more.
What Other Types Of Delivery Are Available?
Next Day Delivery (phone orders only)
For delivery Monday to Friday – Orders must be placed before 12 noon by calling our customer service team. Orders placed on a Friday will be delivered the following Monday.